The double diamond, and why process beats talent

Check yourself · 7 questions · pass at 70%

1. 01

   What is the output of the first diamond?

   • A clearly defined problem statement
   • A tested prototype
   • A set of wireframes
   • A prioritised feature backlog
2. 02

   A stakeholder asks for a chatbot. What's the fastest way to test whether the first diamond was skipped?

   • Ask what will be true for the user that isn't true today
   • Run a two-week discovery research sprint
   • Prototype the chatbot and usability test it
   • Benchmark competitors who have chatbots
3. 03

   Your team usability tests a prototype and iterates on the findings for six weeks. Adoption after launch is near zero. What most likely went wrong?

   • A second-diamond tool was used to answer a first-diamond question
   • The usability tests had too few participants
   • The team converged on a solution too late
   • The visual design was insufficiently polished
4. 04

   Why is divergence the half that gets cut under deadline pressure?

   • It means sitting in ambiguity and not committing when others want to commit
   • It requires more people than convergence
   • It produces no documentation
   • It is the more expensive half
5. 05

   Which activities belong in the Discover phase? Select all that apply.

   Select all that apply

   • User interviews
   • Reading support tickets
   • Reviewing analytics
   • Building an interactive prototype
6. 06

   Midway through Develop, research invalidates your problem statement. What does this indicate?

   • The model is working as intended — real work loops
   • The Define phase was executed incorrectly
   • The team should push forward to avoid losing time
   • The double diamond doesn't apply to this project
7. 07

   At any given moment, which two questions should you be able to answer about your work?

   • Am I widening or narrowing, and am I on the problem or the solution?
   • What phase is scheduled, and how many days remain in it?
   • Who is the stakeholder, and what is the deadline?
   • What is the deliverable, and who reviews it?

Revision · 8 cards

These come back on a schedule, spaced to catch you just before you’d forget.