Refund Policy

The first two modules — ten lessons — are free and require no card. They are the same lessons, taught the same way, as the rest of the course. We would rather you decided from those than asked for a refund later, and this policy exists for the cases where that isn’t enough.

You may request a full refund within 14 days of your purchase, for any reason. You do not need to justify the request.

Email hello@signifier.academy from the address on your account, and include the date of payment and the bank reference or transaction ID if you have it.

When a refund is issued, access to the paid modules ends. Any certificate issued to you is revoked, and its public verification page will show it as revoked from that point on. The free modules remain available to you.

We do not offer refunds after 14 days. Access to the course does not expire, so nothing is lost by taking longer to work through it — but the refund window is fixed.

If something has gone wrong on our side — you cannot access material you paid for, or work you submitted has not been reviewed — that is not a refund question. Write to us and we will fix it.

The Mentored tier includes scheduled one-to-one sessions. The same 14-day window applies, except that once a session has taken place the refund is reduced by the value of the sessions delivered, calculated pro rata against the four included.

This is because those hours are reserved for you and cannot be resold. If no session has taken place, a full refund applies.

• Card payments are refunded to the original card. We cannot refund to a different card or to a bank account.
• Bank transfers are refunded to the account the payment came from.
• Refunds are issued within 5 business days of approval. Your bank or card issuer may take a further 5–10 business days to show it.
• We refund the full amount paid. Any fee charged by your own bank for receiving a transfer is outside our control.

If you have paid by bank transfer but access has not yet been granted, tell us before it is and we will refund in full immediately.

Refund requests and questions: hello@signifier.academy. We reply within two business days.